Aerial view of a storm-damaged neighborhood: gable roofs with blue tarps and exposed decking, downed trees and crews working the street
Field Services · NY & NJ

Documented at the risk. Delivered to the file.

Arkan Technical is the field partner for carriers, TPAs, and independent adjusting firms — roof and property inspections photographed, measured, and returned in a report your desk can work from.

Experience
75+ years combined, inspections & estimating
Coverage
NYC · Long Island · Lower Hudson · North & Central NJ
Deliverable
Indexed photo report, annotated diagram, findings
Clients
Carriers · TPAs · IA firms · Restoration contractors
Integrations
HOVER measurements · FAA-licensed drone capture
Access set Rear elevation
Extension ladder set against the rear elevation establishing roof access
Photo 01 — Ladder set · access established
Experience 75+ years combined Roof and property inspections and estimating across our field team
Coverage New York & New Jersey One dispatch from the Jersey Shore through the boroughs to eastern Long Island
Standard One protocol, every file Photographed, measured and marked the same way on every assignment
01Services

Field work that arrives file-ready.

Six services on one documentation standard — single assignments or ongoing volume.

Roof Inspections

Primary service · Residential & commercial

Complete roof condition documentation — elevations, slopes, accessories, and edges, chalk-marked on the roof and tied to an indexed photo report with an annotated diagram.

Slope photos + marker IDsPitch & layer countEdge measurementsTest squaresRoof diagramHOVER on request

Ladder Assist

Adjuster support

Safe roof access, set and attended, so your adjuster's eyes get on the roof without the climb. We handle the ladder, the walk, and the documentation — your adjuster directs the scope, on site or by phone.

Access set & attendedLive directionPhoto capture

Field Inspections

Beyond the roof

On-site condition documentation beyond the roof — exteriors, elevations, and claim-related observations captured to the same photographic standard and returned in an indexed report that drops straight into the claim file.

Exteriors & elevationsIndexed photosWritten observations

Scope & Estimating

Desk support

Damage scoping and estimate preparation for your desk — quantities, materials, and line items grounded in what was actually observed and measured at the risk, ready for examiner review. We integrate with HOVER, so measurements can be ordered and delivered in the format your estimating workflow already uses.

QuantitiesMaterialsLine itemsHOVER integrationExaminer-ready

Temporary Tarping

Install · removal · reset

Emergency tarp installation to cover an open or unsecured area, removal once permanent work is complete, and re-tarping when a prior cover has failed, shifted or blown loose. Condition photographed before and after, and invoiced against the same file.

Tarp installationTarp removalTarp resetBefore & after photos

Aerial Drone ImageryFAA Licensed

When walking isn't an option

Licensed drone operator dispatch for steep, high, or inaccessible roofs and large commercial sections — overhead and oblique imagery to complete the file.

Overhead & obliqueSteep / high roofsLarge commercial
02Process

Assignment to delivery.

A nimble team means fast scheduling, one point of contact, and no assignment sitting in a queue.

Roof overview, arrival
STEP 01 — ASSIGN

You send the file

Loss location, claim or file number, and the scope you need. We contact the insured, schedule the appointment, and confirm it back to your desk.

Layer count verified at the edge
STEP 02 — INSPECT

We document at the risk

On-roof documentation to a fixed protocol: photos with marker IDs, pitch and layer count, edge measurements, and test squares as scoped.

Shingle exposure measured
STEP 03 — DELIVER

You get a working report

Indexed photo report, annotated diagram, and findings returned to the file owner — invoiced against your claim or file number for clean pass-through.

03Documentation standard

What lands in your file.

Straight from live assignments — measured, marked, and photographed at the risk, indexed the same way every time.

Pitch gauge placed on a shingle slope recording rise per foot
Photo 02 — Pitch gauge · slope recorded
Rule laid across shingle courses measuring shingle width
Photo 03 — Shingle width measured
Rule measuring drip edge and fascia exposure at the eave
Photo 04 — Drip edge & fascia exposure
Crews clearing downed trees and debris along a storm-damaged residential street

Post-storm response — documented as found, on the date of inspection

04Technology

Field work, modern tooling.

We run the field side the way your systems expect to receive it — measured digitally, captured consistently, and delivered in formats your desk already works in.

Measurement

HOVER integration

Order HOVER measurement reports alongside the inspection so quantities feed straight into your estimating workflow.

Integrated
Capture

Aerial drone imagery

FAA-licensed operator dispatch for steep, high or inaccessible roofs and large commercial sections.

FAA licensed
Documentation

Indexed photo reports

Every photograph numbered and cited in a condition summary, so any observation traces back to its evidence.

Delivery

Digital, same file number

Reports, diagrams and invoices returned digitally against your claim or file number for clean pass-through.

05The deliverable

What lands on your desk.

Every assignment returns the same package: a paginated photo report with numbered photos and written observations, plus an annotated roof diagram keyed to the photographs. HOVER measurement reports can be included when your workflow calls for them.

Report cover detail showing the report title and property line
CoverReport title and property, so the file is identified at a glance.
Photo page detail showing a roof slope photograph with heading, observation and photo number
Photo pageOne condition per page — location heading, factual observation, numbered for citation.
Condition summary table listing components and observations with photo references
Condition summaryEvery documented condition in one table — each observation cites the photo numbers that show it, so your examiner can go straight to the evidence.
Report detail showing policyholder, inspection date, technician and claim number fields
Claim data blockPolicyholder, date of inspection, technician and claim number carried on the cover and in the running header of every page.

Snapshots from a completed report. Policyholder name, claim number and property address have been replaced for publication — client files are never shown publicly.

06Roof diagram

Marked up, keyed to the photos.

Each roof is diagrammed with slope orientation, measurements, and every documented condition marked and numbered to the matching photograph.

RIDGE LEFT RIGHT FRONT REAR 42 FT 33 FT 5 13 20 22 9 PITCH 8/12 SLATE · 1 LAYER 2 SLOPES · 1 RIDGE 1 CHIMNEY · 1 VENT N
Documented condition Displaced / open unit Penetration or accessory Measurement Numbers reference the photo number in the report.
07Service area

One vendor, the whole corridor.

A single dispatch footprint from the Jersey Shore up through the five boroughs, east across Long Island, and north of the city. Select a region to locate it on the map.

Shaded boundary is approximate and shown for reference. Outside the footprint? Ask us — we can often accommodate.

PENNSYLVANIA CONNECTICUT ATLANTIC OCEAN 20 MI N
Arkan Technical Dispatch

Have a file that needs eyes today?

Call dispatch or send the assignment details — confirmation back to your desk, documentation back to your file.

08Assignment intake

Assign a file.

Two minutes to submit — it lands on our dispatch board the moment you hit send.

* Name, phone, email, and loss location required

Direct line

Prefer to talk it through?

Assignments, vendor setup, and volume inquiries are welcome directly — any day we're in the field, which is most of them.

Dispatch (917) 397-6445

We answer during business hours and return every message. Need us set up as a vendor in your system? Call and we'll get the paperwork moving.